Did you know that it costs holiday rental owners five to eight times more to gain a new customer– compared to the cost of retaining an existing one? Repeat bookings can be seriously valuable, and, considering most guests will not return if they feel unappreciated, it can really pay to stay in touch with them; both before and after their …
Tis’ the season to be jolly and there’s no better way to celebrate the festive holidays than in a cosy cottage. With a little imagination, you can create a memorable Christmas and New Year getaway your guests will love. By implementing the ideas below, you may earn yourself a five-star review, a few referrals, or even persuade your visitors to …
Making happy memories is the most important element of any holiday. Relaxation, sightseeing, time spent with family, great food and intrepid adventure are some of the things we treasure about time spent away from the humdrum. But making sure we experience our holiday to the fullest starts long before we get in the car or board a plane. Just because …
Millennials choose their holiday destinations on how ‘Instagrammable’ they are, but how about what you stay in? Following on from our research into holiday habits, we have created a list of the top 9 unique and unusual places you can stay. From tree houses, to a fort, now you can choose your accommodation on its ‘Instagrammability’. Thankfully, we have collated …
For smaller holiday property businesses, keeping the booking calendar full whilst giving guests a great experience can be a challenge. Consistently convincing customers to choose your property is tough in a crowded market, where increased competition means holiday rentals need to minimise costs and maximise customer satisfaction to succeed. As well as enticing guests to stay with you through compelling …
The care you take over welcoming your holiday cottage guests is one of the most powerful tools in your arsenal of customer service and marketing assets. You never get a second chance to make a first impression. Today´s holidaymaker has high expectations and they demand a level of quality that easily matches the fabulous hotels stays they have enjoyed in …
If you have a holiday rental, you’ll know just how hard you need to work to consistently delight your guests. You work to provide them with an arresting slice of homely tranquillity from which to explore the sights and sounds of the local area and, with any luck, they will leave rested and full of praise for what was a …
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