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How to Make a Complaint About a Self-Catering Cottage

How to Make a Complaint About a Self-Catering Cottage

Reading Time: 8 minutes The self-catering accommodation industry has often been the brunt of bad press – primarily due to complaints about the holiday rental not being as advertised or being “dirty”. Holiday cottage booking agents are also guilty of shunning accountability when things go wrong, by stating the booking contract is directly between the accommodation owner and the guest. The law for holiday …

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Revealed: Brits’ Top Travel Fear in 2021

Revealed: Brits’ Top Travel Fear in 2021

Reading Time: 3 minutes Amid the global pandemic, here at Schofields we’ve run a survey of 1000 British travellers to uncover their concerns around travel in the coming year. The data has revealed that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Brits.  Our poll asked Brits to choose their biggest …

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Coronavirus: Deep Cleaning Tips for Holiday Rentals

Coronavirus: Deep Cleaning Tips for Holiday Rentals

Reading Time: 5 minutes Providing a safe and clean property has always been one of the highest priorities for holiday let owners and managers. It’s now more important than ever to re-evaluate your cleaning procedures and take measures to clean and disinfect your rental as we aim to reduce the spread of the COVID-19 outbreak. When you start taking bookings and guests start arriving …

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The Perfect DREAM Isolation Retreat Revealed

The Perfect DREAM Isolation Retreat Revealed

Reading Time: 5 minutes In light of the UK lockdown, we asked the general public of the UK what they would most like in their dream isolation retreat and where they would like it to be located. The survey shows that a lakeside location is the number 1 place people would prefer to be isolated and their absolute ‘must-haves’ for inside the home included …

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Coronavirus: Advice for Holiday Cottage Owners & Holiday Let Businesses

Coronavirus: Advice for Holiday Cottage Owners & Holiday Let Businesses

Reading Time: 9 minutes Updated 12 May. Note: This is not official advice from Schofields, but is intended to provide guidance which may help.  These are difficult and unprecedented times that we all find ourselves in. The coronavirus is significantly impacting the travel and tourism industry and although we are in uncharted territory, it’s important that holiday let businesses are prepared to handle the …

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Coronavirus (Covid-19) Update

Coronavirus (Covid-19) Update

Reading Time: 3 minutes Last updated: 12 May 2020 UK and Overseas Holiday Home Insurance policies Following the latest government guidance we provide the following update: The policy provides cover under Sections five: Loss of use and denial of access as follows: Your policy schedule will detail the sum insured being either £0 or a value. How to make a claim Firstly, we ask …

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Seriously Useful Cleaning Tips That Will Save You Hours

Seriously Useful Cleaning Tips That Will Save You Hours

Reading Time: 13 minutes Running a finger over picture frames, checking under beds and inspecting bathrooms for rogue hairs…the number one complaint from guests staying at holiday cottages is along the lines of “…it was dirty.”  If your holiday cottage isn’t clean, guests will leave early, demand compensation and/or threaten to leave a bad review. It’s therefore essential to keep to a ‘stringent’ housekeeping …

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