FAQ's: Your Holiday Home Insurance Questions Answered
Below is a list of frequently asked questions relating to our holiday cottage insurance policy. If you have a question that is not included below, please call 01204 36 50 80 and we will be happy to discuss your insurance query further.
- Does the holiday home insurance cover holiday letting as well as private use?
Yes, the specialist insurance is tailored to protect you regardless of whether you holiday let your holiday home (or second home) commercially or use it just for family and friends. It’s essential that your insurance extends to cover holiday letting to protect both your property and guests. Read our guide to choosing insurance for holiday lets.Back to Contents
- Which countries do you provide holiday home insurance for?
We insure holiday homes in England, Scotland and Wales. Please note we do not cover properties located in Ireland, the Channel Islands and the Isle of Man.
Only full-time residents of the UK and other parts of the British Isles are eligible.
We are unable to provide new quotations to insure overseas property. We are only offering renewals to existing policyholders.Back to Contents
- Are there unoccupancy restrictions and winter heating warranties in the small print?
The 'holiday home plus' policy wording negotiated by Schofields is extremely wide, with no unoccupancy restrictions.
We do not stipulate that your property must be inspected weekly, has specific security or exclude cover when it’s unoccupied.
There are no requirements to drain down, leave the heating on or turn off the water when the holiday home is unoccupied. Restrictions apply when the property is not furnished for normal habitation, and we expect you to take reasonable precautions to prevent loss or damage. Upon review of applications, Underwriters may apply terms.
The 'standard holiday home' cover is less comprehensive than 'holiday home plus'. After comparing the cover, you will have the option to choose the cover that best suits your requirements – 'plus or standard'.Back to Contents
- How much should I insure for?
The contents cover provided by the insurance is on a "new for old" basis and therefore the sum insured should reflect the cost of replacing carpets, furniture etc. by new. The sum insured on buildings should be the cost of rebuild, not the market value.
For further information on calculating the rebuild value of your buildings and contents read the following insurance guides.
- Can you cover my main residence in the UK whilst I am working or living overseas?
We cannot provide cover for properties which are your main UK residence whilst you are working or living abroad.
To clarify, we only provide cover for full-time residents of the UK with a second home in the UK.Back to Contents
- How can I pay for my policy?
Customers can either pay for a renewal or new policy payment online, or over the telephone by calling 01204 394346.
Unfortunately, we don’t accept American Express and there is no additional charge for paying by credit or debit card.Back to Contents
- How do I view the policy wording?
To view or print the full terms and conditions download the sample policy wording here:
Policy wording for UK holiday homes (PDF)
Note: holiday homes and second homes are covered under the same policy, regardless of whether your property is holiday let or used occasionally by family and friends.Back to Contents
- Does the policy cover accidental damage?
The policy wording covers listed contingencies, such as fire, burst pipes, theft etc. For an additional premium, the standard cover on the contents of holiday homes can be extended to include other accidental loss or damage claims, for example, staining of carpets or breakage of furniture. This also covers accidental damage by holidaymakers.
The plus policy also covers malicious damage by guests and damage by domestic pets.
BuildingsBack to Contents
For an additional premium, the standard buildings cover can be extended to include accidental loss or damage e.g. damage to a kitchen worktop.
- What is the policy excess?
For UK holiday homes the plus policy standard excess is £50 for each loss or damage claim. A £500 excess applies for escape of water claims, a £250 excess for weight of snow claims and a £1000 excess for subsidence, landslip or heave claims.
Other excesses apply, please refer to the policy wordings.Back to Contents
- Does the public liability insurance cover the use of the swimming pool at my property?
The policy includes public liability insurance of £5m, which covers liability claims arising from the usage of swimming pools. This is automatically included when you choose buildings or contents insurance and protects you in the event of an accident involving your swimming pool - for example, slips and trips or cuts from broken tiles.Back to Contents
- Who are the insurers?
Our scheme is arranged with certain Underwriters at Lloyd's of London, one of the world's leading insurers - exclusively for Schofields. Find out about Schofields Insurance.Back to Contents
- I am confused - what cover do I need for my holiday home?
Main residence insurance policies are not suitable for holiday homes and many 'so-called' holiday home policies provide inadequate cover due to their exclusions. These articles are a must-read for people buying a holiday home or existing owners who do not fully understand what their policy does or should cover.
Read our guides:
Back to Contents
- How do I cancel my policy?
If you wish to cancel your policy, you will need to put your request in writing by post or email. After you cancel your policy, we will refund your premium as per the cancellation clause in the policy wording. The policy is subject to a £25 cancellation charge to cover the administrative cost of providing the insurance. If we pay any claim, in whole or in part, then no refund of premium will be allowed.Back to Contents
- Will you cover properties awaiting sale, being renovated or under probate?
NoBack to Contents
- Do you cover theft?
The plus policy provides wide theft cover, including theft by keyholders, guests and theft by non-forced entry.Back to Contents
- Do you cover loss of rental income?
Unforeseen incidents may prevent you from letting your holiday home. The plus policy covers the loss of pre-booked rentals if you cancel bookings due to insured perils.Back to Contents
- How do I get a quote?
Just follow the quick, easy steps in the holiday home insurance quotes. Once we receive your online application, we will review it and either confirm holding cover or request further information by e-mail, the same, or next working day. Once we confirm holding cover your policy document should be issued within 14 working days. Please note cover is not in force until you receive a confirmation e-mail.
If you are completing and need proof of insurance urgently, we can send you your schedule via email.
We are unable to offer quotations over the phone.Back to Contents
- How do I make a claim?
Follow these instructions to make an insurance claim.Back to Contents
- How do I contact Schofields, give feedback?
Customers can contact us by post, telephone or e-mail. We aim to provide the highest levels of customer satisfaction and welcome any suggestions or feedback about our products, service or website.
If you wish to make a complaint, please refer to the policy wording for the complaints procedure.Back to Contents
- What legal liability insurance is included?
Claims for third-party liability, i.e. claims from members of the public and holidaymakers are automatically covered for an indemnity of £5m any one occurrence, plus legal costs and expenses when legally liable. In litigious times this cover will protect you if for example a guest slips in the shower causing injury and decides to take legal action. This also extends to cover damage to neighbouring properties by the owner or tenant.
If you employ people, you have a legal responsibility to ensure they work in a safe environment. For UK properties the cover automatically provides an indemnity of £5m for employers’ liability claims for caretakers, cleaners or gardeners, directly employed.Back to Contents
- When will you send me a renewal invitation?
21 days before your policy expires, we will send you a renewal invitation by post with details of how to renew and your premium. Policies are not automatically renewed. Please note we do not send out 'full policy documents' each year, just renewal invitations.
Policies can be renewed securely online or over the telephone by calling 01204 394346.Back to Contents
- What is holiday home ownership legal expenses insurance?
This covers the eviction of overstaying guests, property infringement, consumer, residential and tax protection.
To find out more download the Insurance Product Information Document and policy wording. Back to Contents
- How do I learn about owning and letting a holiday home?
To read our most popular guides on owning and letting a holiday home visit our knowledge centre. For the latest industry news and tips on running a holiday let, read our blog where you can also sign up for our newsletter. Also, follow Schofields on Twitter and Facebook. Back to Contents
- Can you reduce my premium?
Whether you are getting a quote or renewing your existing policy, the insurer gives their best price from the start. If you want to reduce the premium, you can increase the voluntary excess.Back to Contents
- What do I need to do if I’m putting my holiday home on the market?
You must tell us if you are selling your holiday home and putting it on the market.