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Our Privacy and Cookies Policies

Cookies Policy

To give you the best possible experience, this website uses cookies. We use Cookies to understand user behaviour, such as how often they visit, which pages they go to and which links they click so that we can improve the user experience. By continuing to use this website you are agreeing to our use of cookies. For information on how to disable them, see below.

What are Cookies

Cookies are small text files that are stored on your computer or other devices so that the website can remember who you are. If cookies aren't enabled on your computer, tablet or mobile device, it may limit the effective operation of our website quotes and your experience.

Cookies used on this website

Session Cookie: A session cookie is used on the website to aid the insurance application. This cookie is session-based and expires when the user closes their browser, or after twenty minutes of inactivity on the site. This cookie is considered critical for the running of the site. If disabled, several features would cease to function.

Persistent Cookies: Persistent cookies are stored on the users' computer for a fixed period or until remove and are not deleted when the browser is closed. For example, they are used to store your preferences for the website, so that they are remembered for the next visit.

Third-party Cookies: We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a Cookie on your computer. However, it would not contain any personal information that others could read and understand.

A brief description of Cookies used on this website:

Analytics & Optimisation: Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics sets a cookie to evaluate your use of our website and compile reports for us on activity on the website. Google stores the information collected by the cookie on servers in the United States.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a Cookie on your computer. However, it would not contain any personal information that others could read and understand.

If you want to disable Cookies

The use of Cookies can be prevented by changing your internet browser settings. Each browser has a different procedure for disabling the use of Cookies. If you'd like to learn more about cookies visit About Cookies

Privacy Policy

This privacy notice covers the information practices of Schofields Ltd – who is the data controller of your information.

Schofields Ltd has created this privacy statement to demonstrate our firm commitment to protecting the privacy of visitors to this website. This Privacy Policy is designed to let you know what information we collect about you, how we store it and how we use it.

Schofields Ltd collects information from our users at several different points on our Web site, primarily via the online quotes.

Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyse trends, administer the site, track user's movement, and gather broad demographic information. IP addresses, etc. are not linked to personally identifiable information. We use your IP address to help diagnose problems with our server and to administer our Web site.

We may amend this policy from time to time by updating this page. Therefore, we suggest you check this page occasionally to ensure you are aware of and are happy with any amendments.

By visiting this website, you are accepting the practices described in this Privacy Policy. If you do not agree to this privacy policy, please do not use our site.

What information do we collect?

We collect information about you when you contact us, complete insurance forms, register a claim, provide feedback and sign up for our newsletter.

How will we use the information about you?

We collect information about you to send you a quote, process your order and if you agree, to contact you by email about special offers we think may be of interest to you and to ask for feedback.

We shall use your personal information for:

To fulfil our obligations in respect of prevention of money laundering and other financial crime we may send your details to third party agencies for identity verification purposes.

Who we share your data with

We may also share your information with the following categories of third parties:

Online forms

Our site uses online forms, which enable customers to request a property insurance quote. We collect contact information, personal details, property details, financial information and demographic information via the forms. Data collected is used to process policies and forward information about our company. If we have trouble processing the application, the information is used to contact the user.

The information collected is only used for administration and marketing purposes by Schofields and is not passed on to third parties for marketing purposes.


We use Hotjar to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, give feedback etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Hotjar detects any potentially sensitive data entered and suppress that data (characters are shown with asterisks '*' instead). For further details, please see Hotjar's privacy policy.

You can opt-out to the creation of a user profile, Hotjar's storing of data about your usage of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.


We conduct market research to improve the service that we provide. We may contact customers with a review request via Feefo. Data and its contents are encrypted during transmission to Feefo. You can opt-out from receiving review emails.


We use newsletter sign-up forms to store your email within our Mailchimp account when you sign-up to receive our email newsletter. You can unsubscribe from receiving our newsletter at any time.


We would like to send you information about promotions, discounts or other products and services which may be of interest to you. We may send you such information by email or post, but only if you have given your consent for us to do so.

Your details will not be passed on to third parties for marketing purposes.

You will continue to receive important information regarding your existing products and services as part of our ongoing service commitment to you.

How long do we keep hold of your information?

Your information will be kept for no longer than is necessary for the purposes for which the personal information is processed. In doing so we may retain such information for a reasonable time to prevent fraudulent activities, for our reporting, regulatory requirements and to protect ourselves in the event of any claims and complaints.

You have the right to request deletion of your data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests. Legally, and to protect our business interests, we are not always able to delete all the personal data we hold.

Unless we hear from you otherwise, we shall keep details of unsuccessful insurance applications for up to 18 months from your last interaction with Schofields. Following such period, we shall assume that you are no longer interested in products and services from Schofields.

Access to your information and correction

We have an obligation to ensure that your personal information is accurate and up to date. You can check the information that we hold about you, please email or write to us using the contact details noted below. If you find any inaccuracies, we will delete or correct it promptly.


You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email (at pschofield@schofields.ltd.uk) or by post (at our main business address below), providing your full name and home address details so that we may update your records accordingly.

External links

This website contains links to other sites. Please be aware that we, Schofields Ltd, are not responsible for the content or the privacy practices of any site to which a hypertext link from this site exists. We encourage our users that when they leave our site to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.


Schofields take every precaution to protect our users' information. We use industry-standard encryption technologies when transferring and receiving customer information exchanged with our website. Upon receiving transmitted data, we maintain strict security standards and procedures intending to prevent unauthorised access to your data.

Your personal information may be held on computer or manual files. We do everything in our power to protect user-information off-line. ALL employees are kept up to date on our security and privacy practices. Our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected.

Please note that e-mails are not 100% secure. We advise that you take this into account before e-mailing personal and confidential information to us. If you send information by e-mail to us, you are doing so at your own risk.

We maintain strict security standards and procedures intending to prevent unauthorised access to your data.

Contacting us

If you have any questions about our website and our privacy policy, please email us at pschofield@schofields.ltd.uk or write to us at: Data Protection, Schofields Ltd, 5 The Courtyard, Calvin Street, Bolton, BL1 8PB.


If you wish to make a complaint about our collection and use of your personal information, please contact us as above.

If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner's Office: The Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF; Phone: 08456 30 60 60 Website: www.ico.gov.uk

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