{"id":3505,"date":"2026-02-25T13:28:50","date_gmt":"2026-02-25T13:28:50","guid":{"rendered":"http:\/\/www.schofields.ltd.uk\/blog\/?p=3505"},"modified":"2026-02-25T15:53:03","modified_gmt":"2026-02-25T15:53:03","slug":"guest-information-book","status":"publish","type":"post","link":"https:\/\/www.schofields.ltd.uk\/blog\/3505\/guest-information-book\/","title":{"rendered":"Holiday Let Guest Welcome Book Template"},"content":{"rendered":"Reading Time: <\/span> 8<\/span> minutes<\/span><\/span>

\"smart<\/p>\n

One of the easiest and most effective ways to set yourself apart and ensure your guests\u2019 stay is as smooth and enjoyable as possible is to provide a comprehensive guest information book. Nobody knows your holiday home and the local area better than you, and a welcome book is the perfect opportunity to answer common questions and share your insider tips, making the guest\u2019s trip all the more memorable and personal.<\/p>\n

It will also make your life easier if your guests have all the essential information they need for their stay. Greatly reducing the amount of time you spend answering repetitive questions.<\/p>\n

Your guests are also likely to reward your efforts with a great review, repeat visits and recommendations.<\/p>\n

In this article, we\u2019ve outlined some of the key things to include as well as some useful tips for creating the perfect holiday let guest book.<\/p>\n

The benefits of creating a digital guidebook<\/strong><\/span><\/h2>\n

Unlike traditional paper-based guest information folders that quickly become outdated and tatty, interactive digital guidebooks are accessible from any device, whenever needed.<\/p>\n

One of the standout benefits of digital guidebooks is that they can be updated in real-time with the latest information. This ensures guests always have access to the most current information in one place. They can also include interactive elements like links to useful resources, videos, or maps.<\/p>\n

What to include in your guest information book<\/strong><\/span><\/h2>\n

The most essential pieces of information that guests need to know should be summarised first. Especially the Wi-Fi password, heating and appliance instructions.<\/p>\n

If you include the key sections below in your guest manual, it will cover the majority of information guests need to know. If previous guests have asked you something more than once, then it needs to be added to your welcome book.<\/p>\n

A friendly welcome note<\/strong><\/span><\/h3>\n

Welcome your guests to your holiday cottage with a warm welcome message. Personalise your welcome letter by addressing guests by their name, and if you know they are celebrating a special occasion, for example, a birthday, suggest a couple of restaurants they might enjoy.<\/p>\n

Express your gratitude that they chose your holiday let. Introduce your guidebook and explain its purpose, emphasising how it will enhance their experience at your holiday home.<\/p>\n

The first impression is the lasting impression.<\/p>\n

Directions<\/strong><\/span><\/h3>\n

In most cases, you can simply provide guests with your address, and they can use their preferred map application to find you. If maps have a habit of sending people to the wrong location, you\u2019ll need to provide further instructions, such as what3words and a photo of your holiday home, so the guests arrive at the right property.<\/p>\n

Parking information<\/strong><\/span><\/h3>\n

If you have a designated parking space, make sure your guests know where it is. If you don\u2019t provide parking, mention the location of nearby car parks, the costs and any free parking \u00e1reas nearby.<\/p>\n

Check-in instructions<\/strong><\/span><\/h3>\n

As it\u2019s likely you won\u2019t be there to welcome arriving guests in person, you need to ensure they can easily access your holiday let. If you use a key safe or digital door locks, provide clear instructions (or even a video) on how to unlock\/lock the door, as it could be the first time some guests have used these.<\/p>\n

Emergency contacts<\/strong><\/span><\/h3>\n

Provide your guests with your contact details or those of your property manager so they have a contact if they have problems or concerns during their stay.<\/p>\n

Also, list details of the emergency services phone numbers, as it\u2019s likely that some of your guests will be from overseas and may not know how to contact the emergency services. List phone numbers for the police, fire service, hospital, local doctors (public and private), dentists and vets too, if you allow pets.<\/p>\n

Provide information on what to do if something goes wrong with the property, such as the lights tripping, heating failure, problems with appliances and so on. Outline the location of the fuse box, the mains water stopcock and the gas terminal so they can be located quickly in the event of an emergency.<\/p>\n

Make it clear what guests should do in the event of a fire, where any fire protection equipment is located, how the smoke alarms work, the best way to evacuate the property and where they can find the first aid kit.<\/p>\n

How-to amenity instructions<\/strong><\/span><\/h3>\n

All holiday homes are unique, and spending valuable holiday time struggling to figure out how everything works is no one\u2019s idea of fun. Equally, as a host, it\u2019s annoying to be continually disturbed with \u2018how-to\u2019 questions.<\/p>\n

Leave comprehensive instructions on where things are kept and how to use all the amenities, like:<\/p>\n